"elm 4.0" Strategy
The focus of "elm 4.0" strategy is to grow its current businesses and expand it to new horizons, by targeting new government entities, in addition to focusing on adjacent markets in the private sector by launching B2B products in line with the current expertise and capabilities. elm aims to grow organically through internal development and capabilities building, as well as grow inorganically through mergers and acquisitions and partnerships.
Vision
To be the digital enabler for the government and business sectors in the Kingdom and the region.
Mission
Innovate to empower communities and make life easier.
Values
Collaboration
Creativity and Innovation
Agility and Adaptability
Customer-Centric
Responsibility
Excellence
Expand
Government
Product and
Platform Offering
Launch and
Grow New B2B
Products and
Platforms
Modernize and
Digitize Project
Capabilities
Description
elm’s strategy focuses on maintaining and expanding its existing government portfolio by extending offerings to new government sectors and introducing value-added products and services. This growth is driven by innovative, integrated solutions designed to meet evolving market needs.
elm drives B2B growth by providing innovative products and platforms to private sector verticals closely aligned with its existing markets, leveraging internal development, strategic partnerships, and acquisitions.
elm aims to enhance its capabilities by integrating emerging technologies into its solutions, creating high-value offerings and driving R&D initiatives to develop innovative use cases in partnership with ecosystem players.
Strategic Objectives
- Expand customer base
- Diversify revenue streams
- Enable integration across governmental products
- Provide seamless services and processes for end users (businesses and individuals)
- Expand customer base across private sector
- Diversify revenue streams
- Strengthen market positioning by leveraging existing expertise and fostering collaboration
- Develop channels for international growth
- Boost efficiency by integrating emerging technologies within offerings
- Develop and deliver high-value, technology-driven projects aligned with market and customer needs
- Monitor and adapt to technological advancements and evolving market trends
2024 Achievements
- Signed a 10-year agreement with Ministry of Interior (MOI) and SDAIA for data resource development, enabling elm to create and deliver a variety of products and services
- Launched the Ports Community System (PCS), offering 150+ specialized services for the Ports Authority in the logistics sector
- Signed an 11-year agreement with the Saudi Authority for Accredited Valuers (Taqeem) to develop and operate the vehicle price reference platform
- Signed a 10-year partnership agreement with Riyadh Development Company to develop the Electronic Vehicle Auctions platform and enhance its technical solutions
- Introduced 29 new services targeting the private sector within the existing business product portfolio
- Signed six agreements to drive business growth and strengthen B2B product development internally and through partnerships
- Invested in YouVerify and Reachware through venture capital initiatives
- Delivered technology-driven Business Process Outsourcing (BPO) projects, transitioning from traditional BPO to technology-focused solutions
- Signed a contract to execute the "Digital Stadium" project with the Ministry of Sports, transforming the sports experience through leveraging cutting-edge digital solutions
- Developed AI solutions to enhance productivity and internal efficiency e.g. intelligent agent ("Najd”), and develop new use cases for value added services
- Secured new regional and international projects to expand global presence
- Signed 10+ partnership agreements in technology and system integration to embed emerging technologies within elm’s offerings
2025 Goals
- Promote customer-centric solutions to improve partners and customer satisfaction
- Maintain the growth of government products and services
- Explore opportunities by collaborating with new government sectors
- Continue introducing and launching additional services and features for existing products
- Initiate new B2B acquisitions and partnerships
- Maintain ongoing initiatives to develop B2B products and platforms through partnerships and internal resources
- Strengthen and expand capabilities to drive growth in the private sector market
- Expand existing businesses by acquiring new customers and accounts
- Develop capabilities in advanced technologies to unlock potential business opportunities
- Expand Digital Products businesses to deliver high-value solutions
Links to Material Sustainability Topics
- Information security and privacy
- Corporate governance and ethical practices
- Shareholder return
- Digital transformation and innovation
- Customer centricity
- Digital accessibility for community development
- Information security and privacy
- Corporate governance and ethical practices
- Shareholder return
- Digital transformation and innovation
- Customer centricity
- Information security and privacy
- Corporate governance and ethical practices
- Digital transformation and innovation
- Talent acquisition and retention
- Digital accessibility for community development
- Emissions and energy use
