Stakeholder Engagement
elm is dedicated to fostering meaningful engagement with its key stakeholders, ensuring their needs, concerns and contributions are consistently addressed and valued. By proactively collaborating with employees, customers, suppliers, communities and investors, elm builds strong, transparent relationships that drive mutual success. Through continuous feedback, tailored initiatives and a commitment to creating long-term value, elm ensures that every stakeholder plays an integral role in its journey of growth and innovation.
Engagement Approach
63
studies were conducted
in 2024 to monitor
customer satisfaction
in 2024 to monitor
customer satisfaction
20
sponsored conferences during
2024
2024
10
local, regional, and international investor conferences participated in
Our Employees
- Annual Employee Engagement Survey with continuous follow-up on improvement efforts
- Monthly meeting with the Chief Executive Officer
- HR committees focused on improving communication for complaints, events, suggestions and other concerns
- Quarterly Employee Voice meetings to address employee suggestions and concerns with relevant departments
- Internal company forums that allow communication and participation, such as "Diwan" and "Yamer"
Our Customers
- Continuous monitoring and evaluation of customer satisfaction levels
- 63 studies were conducted in 2024 to monitor customer satisfaction
- 11 customers from the public and private sectors were visited
- On a quarterly basis, 15 studies and 4 visits were conducted to understand customers and get clarity on their feedback
Our Suppliers
- Daily communication with suppliers through the supplier portal and the elm website
- Registered more than 900 new suppliers in 2024 on the elm procurement portal
- Conducted Vendor Day to engage with elm suppliers
- Participated in one external event to meet with suppliers and develop relationships
Our Community
- Sponsored 20 conferences during 2024
- Donated % 1.5 million in 2024 as community investments
- Partnered with schools and universities to train more than 134 students
- Offered a range of free services to various organizations in order to support the community
Our Investors and Analysts
- Conducted two virtual General Assembly Meetings
- Conducted semi-annual Earnings calls
- Participated in 10 local, regional and international investor conferences
- Participated in 93 meetings with local and international investors and analysts
