Business Model

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By driving strong financial performance and maintaining a consistent track record of success, elm aims to grow shareholder value while upholding a strong reputation, credibility and proven relationships with all stakeholders.

elm’s integrated solutions are designed to meet customer needs, improve business operations and enhance efficiency, leveraging cutting-edge technologies to foster innovation and maintain a competitive edge. elm also prioritizes creating an exceptional work environment that nurtures unique talent, ensuring that the Company can continuously deliver valuable services that make people’s lives easier.

Inputs

Financial
Performance

Continuous
Innovation

Expansion
Focus

Customer-Centric
Approach

Dynamic Corporate
Culture

Sustainability
Commitment

How elm Creates Value

Unique Value Propositions

Diversified Offerings

Robust Customer Relationships and Channels

Revenue Streams

Outputs

Financial Performance

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  • Revenues increased 25.58% YoY to % 7,407 million.
  • Net income increased 34.66% YoY to reach % 1,826 million.
  • Share price increase of 36.8% YoY to close at % 1,115 at the end of 2024.

Continuous Innovation

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  • New advanced AI assistant enables users to interact directly with generative AI.
  • Creating foundational models as well as specialized corporate HR-focused solutions.

Expansion Focus

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  • Invested in two companies through venture capital.
  • Digital Business Division launched two pioneering platforms with new strategic partners.
  • Professional Services Division expanded its presence across five regions in Saudi Arabia and two international countries.
  • Business Process Outsourcing Division expanded its presence to seven countries through the Makkah Route Project.

Customer-Centric Approach

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  • Received five Bronze Awards and one Gold Award at the Saudi Customer Experience Awards 2025.

Dynamic Corporate Culture

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  • Holistic approach to Human Capital and managing 2,064 employees.
  • Employee Engagement Index score of 78%.
  • Average of 63.8 training hours per employee.

Sustainability Commitment

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  • Developed sustainability framework.
  • Conducted materiality assessment to identify key issues for the Company’s stakeholders.
  • Published first Sustainability Report.